Returns & Refunds

Your happiness matters to us. We quality-check every order before it leaves us, but if something isn't right when it arrives, we're here to make it good.

Damaged, defective or wrong items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery with your order number and a clear photo of the issue. We'll verify it quickly and arrange a free replacement or a refund — whichever you prefer.

How refunds work

Once your return is approved, refunds are processed to your original payment method. Please allow a few working days for the amount to reflect, depending on your bank or UPI provider. We'll keep you updated by email at every step.

What isn't covered

Because our items are low-cost party products often bought in bulk, we're unable to accept returns for change of mind, slight colour or design variation between batches, or items that have been used. Product photos are indicative; small variations in shade or print are normal for these items and aren't considered defects.

Cancellations

Orders can be cancelled before they are dispatched. Once cancelled, any payment made is refunded in full. Please see our Cancellation Policy for full details.

Need help?

Just email orders@birthdayboom.in or call/WhatsApp +91 77769 59999 (Mon–Sat, 10am–7pm IST) with your order number, and we'll sort it out. See also our Shipping & Delivery page.